Apr 09, 2022
In General Discussions
Customer engagement has never been more critical to business survival. Retaining your hard-earned customers is the difference between online business success and failure, and the key to retention is great customer communication. Successful customer engagement depends on sending the right message, at the right time and in the right place. However, to Latest Mailing Database pull off this delicate dance requires careful choreography, with every step considered and planned. Whether it's onboarding a new customer with timely guidance or re-engaging a user at risk of churn by helping them find value, getting the message sequence right requires a powerful orchestration tool and intuitive. That's why we're incredibly excited to announce the series. Series is a whole new way to create behavior-based customer messaging campaigns in Intercom. It's a powerful and highly intuitive visual campaign builder that allows for the seamless orchestration of several different types of messaging - inside and outside of your product. It harnesses the power of multiple web and mobile channels, from email to mobile carousels, to Latest Mailing Database reach your customers wherever they are. You can easily target your audience using criteria such as their behavior in your product, for example, or their engagement with previous posts. Once you've specified your audience, use the simple drag-and-drop campaign builder to create your ideal customer journey. Create multiple paths using flexible wait times, different message types, and different tags depending on how your customers react. Drive action throughout the customer lifecycle, all within a single tool. You can create: Onboarding flow: Start with an in-app welcome message or email for new users, then walk them through the product, before asking them to Latest Mailing Database enable in-app notifications with carousels mobiles. Feature announcements: Highlight new product features, explain how they work with interactive tours, and automatically answer questions with custom bots. Proactive Support: Send emails and in-product messages regarding downtime or subscription expirations with the ability to chat directly from either. Re- engagement campaigns Identify customers at risk of churn, reach out to them via email or push notifications, then help them get the most out of your app or service with a personalized chat.